Frequently Asked Questions
Please select a section: Reservation || Automation || E-Ticket
| Reservation |
Automation || E-Ticket || Index |
| Question | Entry | Notes |
| How to add or modify DOB for booked PNR | -1@.1/@DOB….@ | Where 1.1 is the PAX number on file |
| How to modify passenger type code | -1@.2*PTC | 1.2 is the PAX number |
| How to get PTC codes | HELP PTC | PTC: means passenger type codes |
| How to get Credit Card codes | HELP CCCODES | CC means Credit Card |
| How to get country codes | HG*CO | CO: means country |
| How to get country codes for specific country | HG*COD | Specifying letter D display all countries that start with D |
| How to get State code | HG*ST | ST: means state, same as country it can be requested with specific letter |
| How to delete CND (Customized Name Date) that is details you added beside the name | -1.1@/@ | 1.1 is the PAX number |
| How to display added Customized Name Data | *CN | |
| How to book MK segment for a flight or an extra flight not existed on system | 0ME123Y25OCTBEYXYZMK1/15002120@ | 1500 & 2120 example represents the departure & arrival time |
| How to request Bascinet for an Infant | 3SAN1.1BSCT | Where 1.1 is the ADULT pax number on file |
| How to send PAX contact to airline | 3OSI YY CTCP … | YY represent the carrier & CTCP means pax contact |
| What is the entry to display all passengers holding confirm on specific flight number | LD#YY.123/15OCTBEYCDG | Note: LW can be used instead of LD to get waiting list bookings |
| How to know check digit of a specific ticket number | 4C*M076….. | Note airline code should be mentioned |
| What is the entry to view flight details for PNR | V* | |
| What is the entry to view flight details for specific segments | V**2 | 2 is the number of segment |
| How to request Wheel chair | 3SAWCHR | A: means all segmnets |
| How to request Wheel chair for specific PAX | 3SAN1.1WCHR | Where 1.1 is the PAX number |
| How to display promotional rates | 4FBEYCDGPR-AF | |
| How to display detailed rules | 4F.R1#ALL | 1 is the line number of fare display |
| What is the entry to add SSR INF to PNR including INF | 3SAN1.1INFT-3.1/DOB26JUL2006 | Where 1.1 is ADT number 3.1 is the INF number on PNR & DOB should be added as DDMMMYYYY |
| What is the entry to add SSR INF to PNR including INF specifying DOB in monthes | 3SAN1.1INFT-3.1/10MTHS | |
| How to specify PAX speaks specific language | 3SALANG SPEAKS ARABIC ONLY | |
| How to display CY special rates |
4FBEYXYZSR-CY
|
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| How to send TKT number as 3SA | 3SAN1.1TKNM07612345678901 | 1.1 is the PAX number & A: represents all segments, note check digit should be added |
| Automation |
Reservation || E-Ticket || Index |
| Question | Entry | Notes |
| What is the entry to know authorized CIP | 4G/AT | |
| How to modify baggage allowance | 4P*-G*30K | |
| How to modify baggage allowance each segments have different allowance | 4P*-G-S1/2*30K-S3/4*40K | |
| How to cancel rules for specific fare basis | 4P*--FBC#NRV |
FBC: means fare basis codes, price will be change to manually priced PNR |
| How to price E-TKT as paper | 4P*FTP | You should be authorized by airline to issue E-TKT as paper |
| How to make void reverse | DD then DDVR1 |
1 is the item nbr in sales report, IMPORTANT: void reverse applied only for paper TKT |
| How to check approval code of an issued ticket with credit card | DDP*T076………. Or *DH |
In *DH it is mentioned in form of Payment |
| How to delete pricing | 4P*@ | |
| How to delete pricing with multiple TR | 4-TR@ALL | All attached ticketing record will be deleted |
| How to delete pricing for specific TR | 4-TR@1 |
1 is the number of ticketing record |
| How to withdrawn & add tax | 4P*-WT…#AT….A | You can add & remove only up to 4 taxes |
| How to modify ticketing date of a manually priced PNR | 4/@R, 4/D-12NOV,4/, ER | |
| Get awaiting pricing what to do? | Verify the fare then do 4/AOK |
To verify the fare use 4* |
| How to modify baggage ADT/CNN & INF included on same PNR | 4P*-GADT/CNN/INF*40K/30K/10K | |
| How to add miscellaneous form of payment | EZT#$MS/CASH INV…. | |
| How to price segmnet selection | 4P*S1/2/5/6 | |
| How to price CHILD PNR | 4P*PCNN |
CNN should be mentioned as PTC |
| How to override ticketing carrier | EZT#ERTK- … |
Authority should be taken from airline |
| Number of characters permitted in Endo box | 58 characters distributed on two line 29 characters each separated by * | |
| How to issue IT TKT | EZT#IT…@IT |
@IT blocks the price in fare construction |
| How to modify ticketing carrier | 4P*#CME or 4P*CME |
ME: means carrier MEA |
| Modify tktg carrier and add tax | 4P*-AT…A#CME | |
| How to price CY special rates | 4P*FSR | |
| Price segment selection & modify E-TKT to paper | 4P*-S1/3#FTP | |
| How to know ticket is issued with guaranteed fare | Fourth digit in TCN should be 9 |
TCN: means ticket control number |
|
Reservation || Automation || Index |
| Question | Answer |
| Incase the agency has a gap in the E-TKT DD,what shall we advise? | Send a letter to BSP. |
| IF the agency is issuing E-TKT with all airlines & getting the following response "LINK TO CARRIER NOT RESPONDING - RETRY ENTRY", or could issued the tkt but while voiding it (same day) getting error MSG. What shall we adivse? | Wait for a short time & try again. |
| YQ tax for the airlines that are participant in the auto YQ update differs from what the airline is applying, shall the agency apply what 1P is applying as auto-price or must modify the YQ? | Call Worldspan representative at 03/429686. |
| If the auto-price applied in 1P is cheaper than the airline fare, shall the agency go for it? | Call Worldspan representative at 03/429686. |
| If the following entry is used 4P*#CXX to change the default validating carrier, shall the price remain guaranteed? | Yes, Guaranteed. |
| When issuing E-TKT entry & it gives "BP NOT GRANTED" what does this means? | The airline is ignoring this note so you can ignore it as well. |
| If we don't have at the end of the last AF sector E & E-TKT required what shall we do? | You can issue it as paper TKT. |
| Shall we cancel our MK bookings issued as E-TKT? |
don't cancel memo(MK) booking issued as E_TKT with all airlines. |
| What are the SSR FOID entries? |
With Frequent Flyer 3SSRFOIDXXHK/FFXX123456789-1.1 (Where XX is the airline code) With Credit Card 3SSRFOIDXXHK/CCXX123456789-1.1 (Where XX is the credit card company code) With Passport Details 3SSRFOIDXXHK/PPUS1113456789-1.1 (Where XX is the airline code) |
|
How to add the
acknowledge entry for MK booking?
|
.1A/HDQXXPNR (For specific segment, where XX is the airline code followed by the airline pnr) .1.2.3.4A/HDQXXPNR (For multiple segments) |